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GREGORY M. KLENSKE |
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EXPERTISE Over 15 years of enterprise experience in program and project management · Program management, cross-functional team leadership, project effort estimation and work-planning, cost estimation, scope control processes, proposal development, and executive status reporting · Operations management · Outsoucing executive management · Product management and development, requirements gathering, user interface and functional design ·
Business process design and implementation,
business case development, financial modeling |
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PROFESSIONAL EXPERIENCE ACCENTURE ∙ Unit Lead, Application Management · Responsible for all aspects of application management and application environment support for 3 core applications, mostly custom java. Responsible for the $15MM annual P&L. · Responsible a 150 person US- and India-based team. This included establishing process to support incident prioritization and management, defect fix, enhancement development, and SLA/OLA management. Unit Lead, Application Management · Responsible for all aspects of application management for a client’s core merchandising system and data warehouse. Responsible for the $4.5MM annual P&L. · Responsible for the successful operational transition from the existing team to a 25 person US- and Manila-based team. This included establishing process to support incident prioritization and management, design and delivery, off-shore coordination, and SLA/OLA management. |
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Program Manager, eBay Product Development ·
Served as Program Manager for 6 projects,
representing over $5.7MM in consulting revenue and over 9,100 man-days of
effort. All projects were delivered
on-time and under budget through aggressively leveraging India-based
resources. Responsible for program
P&L statements for each project.
Managed consulting, Accenture Technology Solutions, Services, and ·
Served as the business owner of our · Established and managed Skill Centers to drive process efficiency across the entire program. Knowledge areas were QA, project management, product management, and application development. |
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CONNECTION TO eBAY ∙ San Jose, CA ∙
3/02 – 4/04 Started in August 2002, Connection to eBay is an Accenture and eBay strategic partnership which supports the eBay channel by offering auction management, fulfillment management, and consumer support services. Director of Customer Operations, 5/03 – 4/04 (Head of Auction Strategy, Auction Management, and Sales Research) Member of leadership team involved in aspects of strategic
planning, business development, and operations. Operations / Transactional Management · Managed an 11 person team plus an India-based service provider. · Responsible for processing 20,000 SKUs and creating 400,000 eBay listings; achieved $12 Million in sales by supporting 75 merchants including Sony, Sharp, HP, Clear Channel Entertainment, Surefit. · Streamlined operational processes which allowed for 9X efficiency gains within 6 months. · Instituted workflow tracking and management processes where none existed, resulting in lower turn-around time and higher quality services. Business Strategy · Responsible for business analytics, driving sales and operations teams toward optimizing client margins while growing our margins. Discovered and evangelized most critical business metrics, resulting in fundamental changes to sales qualifications, account management, and operations processes. · Participated in the analysis of our pricing strategy and recommended new servicing tiers and related pricing. Product Management · Served the function of product manager for a variety of internal and external applications, including all departmental listing and analysis tools, and external and internal reporting. · Developed targeted knowledge around auction strategy, which became a core competency and strategic differentiator. Concepts include margin optimization, inventory planning and management, performance profiling and auction management. Market and Business Development · Provided business insights and content for various marketing materials. · Negotiated, developed and launched low-cost auction management and content production services from an India-based provider, reducing cost by 80%. · Ran key-word banner ad campaigns; produced ROI analysis that was leveraged by eBay. Enterprise Account Manager, 9/02 – 4/03 · Served as the day-to-day customer contact and provided services such as sales planning, product performance analysis and targeting, and process integration management. Head, Financial Analysis, 3/02 – 8/02 · Served as the finance lead, in lieu of a CFO. · Built a comprehensive operating model that forecasts cash flow and P&L based on key business drivers. Provided management with planning projections including: customers by service offering, transaction volume, sales, headcount, and other variable and fixed costs. · Established departmental budgets. Ensured CEO and COO understanding of cost control levers and revenue and profit drivers. |
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ACCENTURE, Consulting ∙
Manager, 9/99- 9/02 Member of Accenture’s Product Management, Project Management · Managed the planning, functional design, training, and conversion teams for the first release of Agilent Technologies’ common internet architecture; previously, all business units had unique internet designs. ·
Led an effort to design and build a Marketing
ROI tool based on a platform that includes Visual Basic, Excel, and Access.
The application is part of a market offering that enables Accenture to assist
clients analyze and prioritize their marketing expenditures across products,
geographies, and brands. |
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Consultant, 1/97- 8/99 As a consultant, performed process design, application
design, and implementation. Served
clients including Astra Pharmaceuticals, Astra-Merck, Ryder System, and
Kaiser Permanente. |
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ABBOTT LABORATORIES
∙ Systems Analyst Served various roles including project manager, functional
designer, development lead, QA engineer, conversion lead. Supported micro-marketing, distribution,
corporate networking, and corporate engineering activities. |
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EDUCATION Bachelor of Science in
Business, Computer Information Systems, May, 1993, GPA 3.5/4.0 |